1. What products does WillowCraft offer?
WillowCraft offers handmade and craft-based products created with a focus on quality, creativity, and authenticity. Our collection includes unique craft items inspired by traditional and modern designs.
2. Are your products handmade?
Yes, most of our products are handmade or crafted with special care. Due to this, slight variations in color, size, or design may occur, which makes each product unique.
3. Do you ship all over India?
Yes, we ship across India. Delivery timelines may vary depending on your location and courier service availability.
4. How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery time typically ranges from 5–10 business days, depending on your location.
5. What payment methods do you accept?
We accept secure online payments through trusted third-party payment gateways. Available options may include credit/debit cards, UPI, net banking, and wallets.
6. Can I cancel or modify my order?
Orders can be canceled or modified only before they are shipped. Please contact us as soon as possible for assistance.
7. What is your return and refund policy?
Returns and refunds are subject to our Return & Refund Policy. Please refer to that page for complete details.
8. What if I receive a damaged or incorrect product?
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we will assist you promptly.
9. How can I contact WillowCraft?
You can reach us via email at:
📧 willowcraft.official@gmail.com
10. Do you accept bulk or custom orders?
Yes, we may accept bulk or custom orders. Please contact us with your requirements for further discussion.